Shipping & Returns

Returns & Cancellation Policy

Seaside Treasures strives for 100% satisfaction on all of our products. In the unlikely event you receive an item that you are unhappy with for any reason, and your return item(s) are not damaged and in their original packaging, we will issue a refund for the returned item (less a 15% restocking fee).

Customers are responsible for any and all return shipping charges.

All Returns must be approved by Seaside Treasures before an item can be returned. Please Contact Us immediately for return authorization approval. We will then give you the correct address for your package to be returned to.

We will Not accept any C.O.D returns from any carrier for any reason.

Orders may be cancelled by contacting Customer Service.  Most, but not all, orders are shipped within 3-5 business days.

If an order has been packed and processed for shipment and cancellation is requested, orders may be subjected to a 15% restocking fee.

If an order has already been shipped, customers may refuse delivery of the package to cancel an order. All orders refused will be subjected to a 15% restocking fee.

Seaside Treasures does not refund shipping charges under any circumstances.

 

Damaged Returns Policy

In the unlikely event that you receive a package that contains an item(s) that is damaged, please contact our office immediately. All Claims for damaged items must be reported to Seaside Treasures within 7 calendar days of receipt of your package.

Seaside Treasures must submit damaged claims to our shipping carriers immediately; thus, we must impose a 7 calendar day restriction for notification of damaged item(s). Seaside Treasures handles each damaged item(s) claim individually and promptly.

Please keep all damaged items and their original boxes for 31 calendar days as the damaged item(s) may be inspected by the original shipping carrier.

Seaside Treasures may also send a return shipment call-tag for damaged item(s) to be returned to our offices.
Seaside Treasures does not refund shipping charges in any case.

If you need to return an item, please
Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

 

Shipping

Free shipping is for orders shipped within the lower 48 US States and shipped using our standard/ground shipping only.

There are certain items that do no qualify for our free shipping offer due to size or weight.  These items will have a note in the description letting you know that they do not qualify.  There will be a fixed fee to cover the shipping costs and any overages above the actual shipping cost will be refunded back to you 

Most orders are shipped within 3-5 business days after receipt of your order.  Expedited shipping is available but your free shipping will be forfeited and you will be charged actual shipping cost quoted to us by the carrier.  This will be invoiced to you (from our PayPal) and must be paid before your order is shipped.

For questions regarding shipping, please Contact Us.

 

International Shipping (including Canada)

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

We ship most International orders using the United States Postal Service Express Mail International Service (EMS). Total costs include freight charges, package tracking, and insurance. Packages are generally shipped between 3-5 business days from the order date.

Some International orders will be shipped using the United States Postal Service Priority Mail International Service. This service is generally used for packages that are oversized (exceeding the Express Mail maximum box dimensions). Total costs include freight charges, package tracking, and insurance. Packages are generally delivered between 10-15 business days from the ship date, (this range may vary depending on Customs Clearance in the destination country).

If expedited service is needed, packages can be shipped via UPS Express which delivers between 1-3 business days from the ship date, (this range may vary depending on Customs Clearance in the destination country).

Customers are responsible for any Duties and/or Taxes due upon receipt of the package. Seaside Treasures is not responsible for any import duties and or taxes that may be applied by Customs officials in the destination country. Please contact your local Customs Authority for more information regarding duties and taxes that may be charged to you by them.

The actual shipping charge quoted to us by the carrier will be invoiced to you (from our PayPal) and must be paid before your order is shipped.

For questions regarding shipping, please
Contact Us.


Privacy Policy

Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the siteplace an order and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information,

Users may, however, visit our Site anonymously.

We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

Web browser cookies

Our Site may use "cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

How we use collected information

Ookala LLC collects and uses Users personal information for the following purposes:

  • To improve customer service
    Your information helps us to more effectively respond to your customer service requests and support needs.
  • To improve our Site
    We continually strive to improve our website offerings based on the information and feedback we receive from you.
  • To administer a content, promotion, survey or other Site feature
    To send Users information they agreed to receive about topics we think will be of interest to them.
  • To send periodic emails

    The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.
How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures. 

Changes to this privacy policy

Ookala LLC has the discretion to update this privacy policy at any time. When we do, revise the updated date at the bottom of this page,send you an email. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please Contact Us.